Responsible Gambling

Maxim88 is committed to providing a safe and responsible gaming environment. While gambling is an enjoyable form of entertainment for most people, we recognise that it can become a problem for some individuals. This page provides the information and tools you need to stay in control.

What is Responsible Gambling?

Responsible gambling means making informed, conscious choices about when and how you gamble. It means:

• Only gambling with money you can afford to lose
• Setting time and money limits before you start
• Viewing gambling as entertainment, not a way to earn money
• Never chasing losses
• Taking regular breaks
• Not gambling when emotionally distressed or under the influence

Signs of Problem Gambling

Problem gambling can affect anyone. Be aware of these warning signs in yourself or someone you know:

• Spending more money or time gambling than you intended
• Borrowing money or selling possessions to fund gambling
• Lying to family or friends about gambling habits
• Gambling to escape stress, anxiety, or other problems
• Feeling irritable or restless when trying to cut down
• Neglecting work, family, or personal responsibilities due to gambling
• Chasing losses — betting more to try to win back what you lost
• Unable to stop even when you want to

Self-Assessment Checklist

Answer honestly. If you answer "yes" to three or more of these questions, we strongly recommend speaking to a professional:

1. Do you spend more time or money gambling than you plan to?
2. Have you ever lied about how much you gamble?
3. Do you gamble to escape problems or relieve stress?
4. Do you feel anxious, irritable, or depressed when you can't gamble?
5. Have you borrowed money to gamble?
6. Have you tried to cut back or quit gambling but failed?
7. Has gambling caused problems in your relationships, work, or finances?
8. Do you chase your losses by placing bigger bets?

Malaysian Helplines & Support Resources

If you or someone you know is struggling with problem gambling, help is available. These services are confidential and free:

Tools to Help You Stay in Control

Set Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Maxim88 account. Once set, limits cannot be increased for 24 hours, giving you time to reflect on your decision. Contact our customer support to set limits on your account.

Take a Break

You can request a temporary break from gambling — from 24 hours up to 30 days. During this period, you will not be able to deposit or place bets. Contact support to activate a cooling-off period.

Self-Exclusion

If you feel your gambling is out of control, you can self-exclude from Maxim88 for a minimum of 6 months. This is a serious measure and cannot be reversed during the exclusion period. Contact our support team to initiate self-exclusion.

Reality Checks

Enable session time alerts in your account settings. These reminders help you stay aware of how long you have been playing.

For Friends and Family

If you are concerned about a loved one's gambling, you can:

• Talk to them calmly and without judgement
• Encourage them to seek professional help
• Contact Talian Kasih (15999) for advice on how to support them
• Look after your own wellbeing — supporting someone with a gambling problem can be stressful

Our Commitment

Maxim88 takes responsible gambling seriously. We are committed to:

• Preventing underage gambling through age verification
• Providing self-exclusion and account restriction tools
• Training our support team to identify and assist at-risk players
• Displaying responsible gambling information prominently across our platform
• Operating under the PAGCOR licence, which mandates responsible gaming standards